QUALITY POLICY

Malloy provides quality service to support our customers.

‍Quality is not a program at Malloy Electric. It is the operating principle that has kept us in business since 1945, kept our customers coming back for eight decades, and driven the reputation that our name carries in the industrial motor and power transmission market across the northern plains and mountain west.

‍The paragraphs below are the formal statement of our quality policy. The commitment behind them is worked into every job we accept, every rebuild we complete, every panel we ship, and every hour of field service we provide.

Our Quality System

‍Malloy has established a quality system to ensure that the products and services it provides shall conform to specified requirements and will meet or exceed all customer requirements. This system consists of a quality manual, procedures, and work instructions that are documented and maintained.

‍Our written procedures cover every service line: electric motor repair and rewind to EASA AR100 standards, gearbox rebuild, custom UL508A and UL698A control panel manufacture, transformer service, medium voltage drive system installation and commissioning, predictive maintenance, and field service. Each work instruction defines what a quality job looks like at Malloy and how our people are expected to deliver it.

‍Continuous Improvement

‍Malloy has employed a comprehensive continuous improvement philosophy throughout its organization. This philosophy relates to quality, service, and price for all customers.

Opportunities for improvement are identified by reviewing past performance and implementing plans developed to incorporate appropriate changes. Nothing at Malloy is ever finished; there is always a better way, and finding it is everyone's job. When a customer identifies a gap, we close it. When a technician spots a way to do a rebuild more reliably, we adopt it. When an application engineer finds a specification approach that improves motor life, we standardize it.

Senior Management Commitment ‍

Malloy's senior management is committed to the quality process within its business. To ensure its continuing effectiveness in satisfying our quality policy and objectives, senior management conducts periodic reviews of the quality system.

Quality is not delegated at Malloy. It is owned at the top of the organization and enforced at every level. Our senior team reviews quality performance, customer feedback, corrective actions, and improvement initiatives on a defined schedule and adjusts the system when the review shows adjustment is needed.

‍Standards Alignment

Our work aligns with the recognized standards that industry relies on:

‍ ‍

  • EASA AR100 for electric motor repair and rewind

  • NEMA MG1 and IEC 60034 for motor specification and testing

  • IEEE 43 for insulation resistance testing

  • ISO 10816 and ISO 20816 for vibration acceptance

  • AGMA 6010 for gear reducer service factors

  • UL508A for industrial control panels

  • UL698A for hazardous location control panels

  • IEEE 519 for harmonic distortion at variable frequency drive installations

  • NFPA 70E for electrical safety in the workplace

  • ISO 1940 for rotor balance quality

  • ISO 4406 for lubricant cleanliness codes

Compliance with these standards is not marketing language at Malloy. It is documented in our procedures, verified in our test results, and delivered in every job we complete.

What Our Quality Commitment Means for You

For our customers, our quality policy translates into practical outcomes:

  • Traceability: Every rebuild carries documented test results, work performed, and components installed. When something needs review a year later, the record is there.

  • Repeatability: A motor rebuild in Sioux Falls follows the same procedures as a motor rebuild in Billings. The Center of Excellence changes; the quality standard does not.

  • Warranty backed by process: Our warranty commitments are supported by the procedures behind the work, not just the words on paper.

  • Root cause resolution: When a piece of equipment comes to us for repair, we work to understand why it failed and to prevent recurrence. A repair that resets the failure clock without addressing root cause is not a quality outcome at Malloy.

  • Consistent service across our footprint: Our eight Centers of Excellence in Sioux Falls, Dakota Dunes, Fargo, Mandan, Omaha, Cedar Rapids, Gillette, and Billings work from the same quality system, deliver the same procedures, and hold to the same standards.

‍Since 1945

‍Malloy Electric has served industrial customers since 1945. Eight decades of continuous operation are the ultimate proof of a working quality system. Businesses that cut corners on quality do not last eighty years. Businesses that treat their customers well, deliver consistent work, and keep their commitments do.

We Service What We Sell. We Solve Problems. ‍

For questions about our quality system, our procedures, or vendor qualification documentation, contact your local Malloy Center of Excellence. We are happy to share our quality manual and applicable procedure documentation with customers evaluating Malloy as a service partner.