Service Writer

A Service Writer maintains accurate and on-time reports and evaluations relative to the service shop’s operation within the company. Assuring that all changes related to work orders are posted properly and processed in a timely manner. Malloy Service Writers must conduct themselves in the presence of customers in a manner that promotes the image of our company.

Duties and Responsibilities

  • First point of customer contact regarding repair.

  • Open work orders as directed and maintain control until closed and invoiced.

  • Generate formal repair quotes for various bid jobs.

  • Answer incoming customer calls, concerning incoming repairs, giving status updates on work orders, and explaining options available for repair or replacement.

  • Maintain a high level of customer service by addressing all the customers’ concerns.

  • Account for all material to be used in work order projects.

  • Monitor back orders and machine work for timely repairs and meeting customer requirement dates.

  • Notify shop of approved repair or replacement.

  • Follow all guidelines set up in the service department.

  • Coordinate with the shipping department for timely return of completed repairs and replacements.

  • Operate forklift and/or hoist to unload or load customer’s equipment to be worked on

  • Additional duties as assigned.

Skills / Qualifications

  • High school diploma or equivalent.

  • Valid Driver’s License.

  • Basic math skills.

  • Mechanical or electrical aptitude or related experience.

  • Basic proficiency with computers and Microsoft products.

  • Strong organizational, time management and critical thinking skills.

  • Excellent email and phone etiquette, communication skills and customer service.

  • Ability to work independently and as part of a team and be safety minded.

  • Ability to lift 50 LBS.

  • Employment is contingent upon passing a background check and pre-employment drug and alcohol screening.

Benefits

Job Type: Full-time

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Referral program

  • Vision insurance

  • Short & Long Term Disability

Schedule

  • 8 hour shift

  • Monday to Friday